The digital age continues to revolutionise the way organisations deliver goods and services. In addition, the proliferation of mobile devices and the associated instantaneous delivery has also exponentially increased the expectations of consumers and constituents.
If we think of this as the digital challenge, an enterprise must balance the diametrically opposed constraints of being more responsive [...]

It is not often that one hears the word Microsoft in a conversation about an open source software project. That’s why I was interested to chat with the MahTweets project overlord Paul Jenkins (@Aeoth) at Microsoft’s REMIX10 Conference (#remixau) about this social media aggregation client.
I asked what is special and different about this project, [...]

The previous post in this series [Rule 1 – Don’t’ Believe The Hype], made the case that Online Social Media represents ‘effect’ more than ‘cause’. In social media opinions are aired, shared and confirmed, but not originated. Social media is the water cooler conversation of the digital age, and even though brands and celebrities are [...]